Privacy Policy
How copy.cc collects, uses and protects your personal information across copy.cc and its Services. Last updated: July 2026.
Overview
This Privacy Policy explains how copy.cc collects, processes and uses the personal information you provide when you access copy.cc (the "Website") or any of our products and services (the "Services").
"Personal information" means data that identifies an individual — such as name, address, e-mail, financial and banking details. It does not include anonymised or aggregated data. copy.cc decides how and why personal information is collected and used, acting as a "data controller" under the EU GDPR and other applicable data-protection laws.
Information we collect
When you use copy.cc you may provide personal information including contact details (name, address, e-mail), account details (username and password), financial details (bank accounts, statements, trading activity and fees), identity-verification documents (government ID, passport, driving licence), residence verification (utility bills or proof of address) and additional KYC information such as financial standing and source of funds.
When you visit the Website we also automatically gather technical and usage data — device and browser, IP address, server logs, pages viewed and time spent — aggregated so it does not identify you personally.
Cookies
The Website uses cookies — small text files placed on your device — to make the site work, to tell you apart from other visitors, and to improve your experience. For full detail, please see our Cookie Policy.
How we use your information
We may use your personal information to:
- Process the transactions you ask us to carry out, only for the purpose the data was provided.
- Meet our legal and regulatory obligations.
- Verify your identity under applicable law and our anti-money-laundering procedures.
- Detect, investigate and prevent fraud and unauthorised or illegal activity.
- Protect our rights and property.
- Personalise and improve your experience of the Services.
- Analyse how the Website is used so we can make it better.
- Respond to your support requests and enquiries.
- Send you service, technical, administrative and product-update messages.
- We never track your behaviour across other websites or permit third-party data collection through our Services.
Sharing & transfers
Third-party providers
To process your transactions we may share some personal information with service providers who support our operations. We do not sell or trade your information, and we share it only to deliver the Services or where the law requires. Such providers are contractually required to protect the data and use it solely for the purpose disclosed.
Legal authorities
We may disclose personal information to law enforcement and government authorities when compelled by legal process, to prevent harm or financial loss, to report suspected illegal activity, or to investigate breaches of this policy.
International transfers
We store and process personal information wherever our facilities or providers operate, and may transfer it between them, in line with our legal obligations and only over protected channels.
External websites
The Website may link to third-party sites we do not control. We are not responsible for their content, policies, products or actions. Those sites have their own privacy policies, and we encourage you to review them before sharing any information.
Your rights
Subject to anti-money-laundering, record-keeping and other legal requirements, you may exercise your rights to: be informed about what data we process; obtain a copy of your data (portability); object to processing; not be subject to solely automated decision-making; access, correct or block inaccurate data; withdraw consent; and request erasure ("the right to be forgotten").
To exercise any of these rights, contact us at [email protected]. We will respond within the period required by law and may ask for additional information to verify your identity. In some cases we cannot change or delete information used in an executed agreement or that we are legally obliged to retain.
If you withdraw consent or ask us to erase your data, we may be unable to continue providing the Services and may terminate current agreements with you.
Security
We use a range of measures to keep your personal information confidential — password-protected databases, SSL encryption in transit, restricted server access with two-factor authentication, and encryption of financially sensitive data at rest. Only authorised personnel may access personal information, and we review these measures regularly.
Retention
We keep personal information for as long as needed to fulfil the purposes set out in this policy, subject to our legal duties. In line with our record-keeping obligations, account and related personal information is retained for at least five years after the relevant agreement ends.
Changes to this policy
We may revise, update or supplement this policy at any time and at our discretion. When we make material changes we will make the revised version available on the Website so the current terms are always accessible.
Data protection contact
For any question about this Privacy Policy or your personal information, contact our data protection team at [email protected].